FAQ
1. Where does Maison Marnelle ship from?
All orders are shipped directly from our studio in Spain.
2. Do you offer free shipping?
Yes. We offer free standard shipping across the European Union.
No minimum order value is required.
3. How long will my order take to arrive?
Delivery usually takes 2–5 business days within the EU.
Once your order is shipped, you will receive an email with a tracking link.
4. How can I track my order?
After dispatch, you will receive a confirmation email containing your tracking number and carrier link.
Tracking may take up to 24 hours to update.
5. What is your return policy?
You may return any unworn item within 14 days of delivery.
Returns within the EU are free.
To initiate a return, contact us at contact@maisonmarnelle.com and we will send you a prepaid label.
6. How long does a refund take?
Refunds are processed within 3–5 business days after we receive and inspect your return.
Funds will appear in your original payment method depending on your bank or card provider.
7. How do the coats fit?
Our coats and jackets are designed with a structured yet relaxed silhouette.
Choose your usual size for a standard fit or one size smaller for a closer fit.
8. Are the coats reversible?
Yes. All Maison Marnelle coats and jackets are fully reversible, offering two distinct looks in one garment.
9. What materials do you use?
Each coat is made from a viscose blend, chosen for its smooth texture, comfort, and durability.
10. How should I care for my coat?
We recommend gentle machine washing on cold or professional cleaning to maintain shape and texture.
Do not tumble dry.
11. Can I change or cancel my order after purchase?
You can request a change or cancellation before the order is shipped.
Once shipped, changes are no longer possible — but you may return the item after delivery.
12. How can I contact Maison Marnelle?
For any questions, email contact@maisonmarnelle.com
We respond within 24 hours on business days.